Shipping policy

Where We Ship

We ship to many international destinations, including Canada, Austria, Belgium, Bulgaria, Czechia, Denmark, Finland, France, Germany, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Australia, and New Zealand.

Available shipping options and rates are displayed at checkout based on your delivery address. If your country does not appear as an available option at checkout, we are unable to ship there at this time.

Processing Time

Please allow 3–5 business days for your order to be packed and prepared for shipment.

Orders are processed and dispatched Monday through Friday, excluding public holidays. Processing time is separate from shipping time. Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping & Delivery

We currently offer FREE Standard Tracked Shipping on all Canadian orders. Estimated delivery time is 2–8 business days after your order has been dispatched.

For destinations outside Canada, shipping costs are calculated at checkout. Delivery times vary depending on your destination and the shipping service selected.

Delivery estimates begin once your order has been dispatched. They may occasionally be affected by carrier delays, customs processing, holidays, severe weather or other circumstances outside of our control.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please allow some time for tracking updates to appear after your package has been handed over to the carrier.

Customs & Import Fees

International orders may be subject to customs duties, taxes or import fees depending on the destination country. Any applicable charges are the responsibility of the customer.

Incorrect Shipping Addresses

Please make sure your shipping information is complete and accurate before placing your order. If you notice an error after ordering, contact us as soon as possible at hello@grohour.com.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at hello@grohour.com so we can help investigate and determine the next steps.