Refund policy

Can I return or exchange?

We want you to be happy with your GROHOUR order. Return requests are accepted within 14 days of delivery for products that are unopened, unused and in their original condition, with their original packaging and any seals intact.

For hygiene reasons, opened or used hair oils and scalp massagers cannot be returned or exchanged for a change of mind. This restriction does not apply to defective products.

To request a return or exchange, email hello@grohour.com with your order number and details of your request. Please wait for approval and return instructions before sending your item back. Exchanges are subject to availability.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.

If your order arrives damaged, defective or incorrect, please contact us promptly with your order number and, where possible, photos of the issue. We will work with you to arrange an appropriate replacement or refund and cover any necessary return shipping.

Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds will be issued to your original payment method within 7 business days of approval. Your bank or payment provider may require additional time to post the refund.